Terms & Conditions

Overview

Traverse Scotland is an executive travel service offering personalised tours, airport transfers, business travel, and other tailored driving services throughout Scotland, the United Kingdom and Ireland.

Our Vehicles & Drivers

All Traverse Scotland drivers are security-vetted and fully insured, holding a full driver's license and public liability cover. Our vehicles may vary depending on the specific needs of a given event.

Booking & Deposit

  • Full payment of the total package cost is required to secure your reservation with Traverse Scotland.

  • Full payment for all services must be made 28 days before the scheduled departure or start of your trip.

  • Bookings are secured on a first-to-pay basis. We cannot guarantee or provisionally hold a booking until the payment is received.

Payments

Payments can be made via direct bank transfer, including BACS. Please contact us for IBAN, BIC codes, and other necessary bank details.

Cancellation & Refund Policy

Should you choose to cancel your trip or tickets for attractions, Traverse Scotland will refund the cost of your trip minus a 15% administration fee and any non-refundable costs, such as:

  • Pre-paid or invoiced hotel bookings

  • Services that have been purchased in advance, such as tour guides or additional transport services.

All cancellation requests must be made in writing to Traverse Scotland. The following policies apply:

  • Cancellation more than 28 days in advance: Final payment may be refunded or transferred to a new date.

  • Cancellation within 28 days: No refund of payment. Partial refunds or transfers may be possible if a suitable replacement client is provided.

  • Third-party services are subject to their own cancellation policies.

Trip Insurance

We strongly recommend that you purchase trip insurance to protect against any unforeseen circumstances that might force you to cancel, postpone, or reschedule your trip. Traverse Scotland can only offer compensation for a cancelled trip if trip insurance has been purchased.

Traverse Scotland reserves the right to cancel your booking under certain circumstances, in which case we will offer either a replacement booking of equivalent standard or a full refund.

Other Considerations

While we strive for accuracy in all promotional materials, we cannot accept liability for changes or alterations to the facilities or services described, which may occur due to circumstances beyond our control.

Neither Traverse Scotland nor any person assisting it is liable for delays or restrictions due to adverse weather, obstructions, repairs, industrial action, fuel shortages, or other unforeseen circumstances. We reserve the right to restrict services under hazardous conditions.

Any dispute or claim arising out of or in connection with this agreement will be governed by Scottish law.

The quoted price does not include:

  • Entrance fees to visitor attractions, some of which may need to be booked in advance.

  • Accommodation for passengers.

  • Gratuities for the chauffeur or driver guide, are optional and can be paid directly upon completion of the service.

The price does include itinerary planning and will be adjusted based on the final itinerary.

Please note that our driver guides are not permitted to guide within actual attractions, most of which have their own audio guides, guidebooks, and staff members.

Trust us with your travel plans and enjoy the journey!